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SimxnWallxce's avatar
SimxnWallxce
Newcomer
5 months ago
Solved

Unable to link xbox account

I used to play on ps but since getting a pc i now have gamepass and attempted to link my xbox account to the ea account and have this. Anything would help 🙏

 

accessibility
account linking
  • EA_Lanna's avatar
    EA_Lanna
    4 months ago

    Hi SimxnWallxce​,

    I wanted to check in with you. Were you able to connect with the support team? If not, you may be able to update the email on your side:

    This means your EA account has expired and has been disabled, usually because of inactivity. To fix it, find the right email you used for that EA account and reset your password. Once you do, your email will replace the @disabled.ea.com one, and you’ll get access again. - Source: [GUIDE] EA Account Help: Disabled Account

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi SimxnWallxce​, 

    When that error message appears, it's because your Xbox account is already connected to a different EA account. 

    Judging by the email address domain, the EA account may be dormant. Our support team may be able to help you out with that. You can connect with them through our EA Help site. Use these steps: 

     

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi SimxnWallxce​,

    I wanted to check in with you. Were you able to connect with the support team? If not, you may be able to update the email on your side:

    This means your EA account has expired and has been disabled, usually because of inactivity. To fix it, find the right email you used for that EA account and reset your password. Once you do, your email will replace the @disabled.ea.com one, and you’ll get access again. - Source: [GUIDE] EA Account Help: Disabled Account

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi SimxnWallxce​,

    It's been a while since we heard from you. We're hoping that means you were able to solve this on your side. 🙂

    We're going to wrap up this discussion for now, but if there's anything else you'd like to share or ask, don't hesitate to start a new thread or jump into an active one. We'll do our best to help with recommendations.

    Thanks and happy gaming o/

    - EA_Lanna

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