Issue Description: Each time I try to continue or reload my save, I'm few steps under the map (If I trust the map from the menu screen) at the starting point of the game in a full black screen. I can still see the user interface and have access the menu screen) but can't play anymore.Platform: PS5 (Game v1.0.6.41099)Issue Start: After finishing Act I, I went to "The Drowning Swamps" and use teleporter here to go back to "The Great Cliffs", after loading screen I reappeared in the middle of an empty sky without any ground and in a permanent fall. So after few minutes, I decided to exit back to title screen and reload my save.Idea: A button in menu to reset player's position to starting point or auto-reset to starting point at loading a save, could be nice to avoid players stuck under map or in any environnement to restart a full game...

Hey @thUg-inc @Kubikuz @KampiPsycho Updating this thread as ToK: Zau has had its first Patch 1.1 drop today. Please note, this patch is currently only live on PlayStation®5, Xbox Series X|S, and PC and will be coming to Nintendo Switch at a later date. I wanted after you grab the update reload your game and save to see if the issue reported here has continued. Thanks and I hope you're enjoying Kenzera!

[BUG] Spawned under map and autosaved

13 Replies

EA_Illium
Community Manager
10 months ago
Hi @thUg-inc, Would it be possible to get a screenshot of how it looks on your screen? (if it's all black, if you can grab a screenshot of where the map shows you)
thUg-inc
10 months ago
Hi @EA_Illium, thanks for answering, of course and I can even post a short 35sec video if it can help. I can move a little in dark...
EA_Illium
Community Manager
10 months ago
Hi @thUg-inc, Thanks for this, raising it for the team to be aware of.

It might be a bit of a pain, but could you move to a new save if you have time and play to see if this happens again?
KampiPsycho
10 months ago
Hello! I started playing the demo and then bought the game yesterday! it seemed awesome!

Unfortunately after beating the first boss, i tried to fast travel from the Area: Drowining Swamps to Area:The Bulu Caverns, but then the player fast traveled somehow under first area, patakifu (shown in the map under that area, not accessible). The player seems to be falling all the time, i quit game and start again, and after loading the screen is black, although i can access map, i can see player's health but nothing else.

I don't want to start the game from the beggining since i do not trust that this wont happen again. any ideas?
EA_Illium
Community Manager
10 months ago
Hey Everyone,

I just wanted to update, we have passed this on to the team and they are investigating this currently. If we get any additional information I can update this post

Thanks!
Kubikuz
10 months ago
I currently cannot progress further in this game due to an error where Zau is spawned outside the map. This occurs after I fast travel from The Drowning Swamps to the Great Cliff, the map is not rendered properly, and Zau is free falling until god knows when.
Then I try to quit and load the save again, unfortunately Zau is now spawned outside the map and I have no ways to continue the game after it.
I upload the video on Youtube here for reference here https://youtu.be/RnMy_w7kqMU?si=8mtrWf-V2ayPaXnN
Kubikuz
10 months ago
I check that this bug is similar to https://answers.ea.com/t5/Technical-Issues-Bug-Reports/BUG-Spawned-under-map-and-autosaved/m-p/13675258#M37
EA_Illium
Community Manager
9 months ago
Hey @thUg-inc @Kubikuz @KampiPsycho

Updating this thread as ToK: Zau has had its first Patch 1.1 drop today.

Please note, this patch is currently only live on PlayStation®5, Xbox Series X|S, and PC and will be coming to Nintendo Switch at a later date.

I wanted after you grab the update reload your game and save to see if the issue reported here has continued.

Thanks and I hope you're enjoying Kenzera!
KampiPsycho
9 months ago
The issue is fixed on my save! thank u very much!
EA_Illium
Community Manager
9 months ago
Hi @KampiPsycho, Glad to hear this, thank you for bearing with us!