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3164852's avatar
3164852
2 years ago
Solved

can't connect to server

Error Code : 102-800e0000 I can't play game about 2hours! Please help me!
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @3164852 

    When you have a moment can we try the following?

    If you continue running into issues, please let us know the following:

     

    • Platform:
    • PSN ID/Gamertag:
    • Are you getting an error message?
    • Does this happen to any other account on the device?
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Please share any steps you've tried to far to resolve the issue:
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag and an EA app Error ID

    We can use this information, to help make the team aware of the issue and to further investigate. 

     

    Cheers!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @3164852 

When you have a moment can we try the following?

If you continue running into issues, please let us know the following:

 

  • Platform:
  • PSN ID/Gamertag:
  • Are you getting an error message?
  • Does this happen to any other account on the device?
  • What type of network are you using? (Wired, Wireless, Hotspot)
  • Please share any steps you've tried to far to resolve the issue:
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!

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