Forum Discussion

NecroBeer's avatar
NecroBeer
11 months ago
Solved

FATAL ERROR! Game crashes during a fight in ACT 3

Hi, as per title the game crashes with Fatal Error during a combat in Act 3. Till now it was flawless. In attachment the screenshot. Thank you
tales of kenzera zau
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
11 months ago
Hi @NecroBeer, Are you able to restart and get past the error, or does it continue to come up everytime you launch ToK?

NecroBeer's avatar
NecroBeer
11 months ago

Hi unfortunately restarting thew whole PC doesn't solve the problem. It happens in a non specific moment of the the combat, it can happen at 1st or other waves.

Thank you

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    11 months ago

    Hey @NecroBeer 

    Thanks for the additional information, can we try the following if you haven't already?

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 
    3. Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
    4. Check if any background applications are stopping the EA app or your game.
    5. Perform a clean boot of your PC to disable background tasks that may be interfering with your game.

    Thanks!

    • NecroBeer's avatar
      NecroBeer
      10 months ago

      Hi I tried all the above, nothing changed ☹️

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,560 PostsLatest Activity: 14 hours ago