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Ho-nehenotaxe's avatar
Ho-nehenotaxe
Newcomer
3 months ago
Solved

Two Factor login Emails missing

I am trying to log into my ea account on [edit: email address removed]however when I get to the two factor log in I never recieve a code email to my email address. Any help with this issue would be greatly appreciated. I have no issues logging into my other account with the two factor log in and am having to post this question from my second account with EA.

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3 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Ho-nehenotaxe​, 

    There could be a few reasons the Login Verification codes aren't coming through to your email.

    Could you make sure:

    • Your inbox isn’t full.
    • You’ve checked the spam folder.
    • You or your service provider hasn’t blocked us.

     

    If that doesn’t help, please contact our support team to check and see if the secondary email set-up worked out, and let you know if they can help you further from there, as we can't assist with this type of issue via the EA Forums. 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Ho-nehenotaxe​, 

    It's been a bit since we last heard from you in this thread. Did the advice help you out? If it did, please consider clicking the 'Accept as Solution' button next to the post. This makes it easier for other gamers with the same problem to find helpful advice.

    Thanks a bunch, and Happy Gaming o/

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Ho-nehenotaxe​,

    It's been a while, we're hoping that means everything is working smoothly again. 🙂

    We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one and we'll do our best to help with recommendations.

    Thanks and happy gaming o/

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