I KNOW this will probably get shut down real fast cause I don't have a "real" issue lol but it IS A REAL ISSUE TO US!!. We would like to be able to talk to a real live breathing human being about our issues. Not just through forums, but on phone. Some things are hard to explain. How is it that a company as big as yours does not offer that? A suggestion would be offer remote support to those that need it. Like me!!!We are not all geeks, some of us just like to play a game but don't know much bout computers. It's very frustrating when you can't play and can't get the help you need and you've paid all this $$ for these games. But yet the company don't offer much at all at customer support or tech support. It's sad . Ok go ahead shut me down, lol.....I'm done venting.

Yeah, okay, the fact that you have to go to the forums, search in possibly unreleated threads to maybe be pointed in the right direction are why people are so fustrated with customer support. No where on the site does it say clearly where to go to talk/chat with someone. Not one single place. Every option I click on either takes me back to my account page, or an unrelated FAQ page. Oh, and I tried all of the steps you suggested and still couldn't live chat with someone. My two requests I've sent aren't noted in my cases page. Is someone going to be getting to them? I don't have any emails about submitting a help request either. Were they even submitted? I don't know. Probably save to say EA doesn't know either.

The so-called support via email doesn't even work it just sends you more automated messages like I open the case and they said they would get back to me within 2 days it's been a sum total of like 8 days so much for support and whenever I try to respond it just sends me the same automated message forums don't work the discord servers don't work to get help with issues and God forbid a multi-billion dollar company actually helps its consumers it's probably what has led to the decline of EA

I did everything you told me to do and legitimately they just send me a bot email that just says if you don't know how to redeem codes do this but I know how to redeem the code like can I get a real human being to talk to me you guys are a multi-billion dollar company but God forbid use that money to actually better your company no just stuff more money in your greedy CEO and you're boards pockets this definitely won't fail they didn't send an actual person to help me they just sent another bot

It’s funny because “Update EA Account” is one of the few options that upon submitting doesn’t populate either a live chat OR email option.But when trying other ways, the live chat keeps breaking and showing no estimated time and then saying no agents are available. So frustrating.

The email support doesn't do anything. every case is basically just ignored or closed with no resolution. The chat takes hours to get support from and for me the chat screen goes away if you click away from the tab for even a second. It says that I would get a notification when the chat starts but that never happened and then ill get an email from a support agent claiming I missed the chat. The support agents are also mostly outsourced workers too. All I wanted was for my EA account to be unlinked from the supere.ml disposable email address EA for whatever reason decided to attach to my playstation account.

Why no HUMAN CUSTOMER SUPPORT? | EA Forums

21 Replies

EA_cuervo
Community Manager
21 days ago
Hey there, thanks for your feedback. At the moment, EA Help offers support via email and chat. You can find more instructions here: How to get help with your EA Account. If there's anything we can assist you with here in the forums, please let us know, and we will be more than happy to help!
Yanry20
New Novice
20 days ago
The so-called support via email doesn't even work it just sends you more automated messages like I open the case and they said they would get back to me within 2 days it's been a sum total of like 8 days so much for support and whenever I try to respond it just sends me the same automated message forums don't work the discord servers don't work to get help with issues and God forbid a multi-billion dollar company actually helps its consumers it's probably what has led to the decline of EA
EA_cuervo
Community Manager
20 days ago
The EA Help website has been updated, and the way to reach support has been slightly changed. If you click on this link and scroll down to the bottom, you should see the "Contact Us" button, and then you will be asked to enter the details of your request. If you select "Update EA Account" you should get an option to start a chat. Let me know if you have any questions.
From--hell-z
Rising Novice
20 days ago
This is useless, you look at my post I told you the details, I told you that the consultant does not support this issueHow to explain it? Is it a bug?
Yanry20
New Novice
19 days ago
I did everything you told me to do and legitimately they just send me a bot email that just says if you don't know how to redeem codes do this but I know how to redeem the code like can I get a real human being to talk to me you guys are a multi-billion dollar company but God forbid use that money to actually better your company no just stuff more money in your greedy CEO and you're boards pockets this definitely won't fail they didn't send an actual person to help me they just sent another bot
ImFrozenStill
Rising Novice
11 days ago
Yeah, okay, the fact that you have to go to the forums, search in possibly unreleated threads to maybe be pointed in the right direction are why people are so fustrated with customer support. No where on the site does it say clearly where to go to talk/chat with someone. Not one single place. Every option I click on either takes me back to my account page, or an unrelated FAQ page.
Oh, and I tried all of the steps you suggested and still couldn't live chat with someone. My two requests I've sent aren't noted in my cases page. Is someone going to be getting to them? I don't have any emails about submitting a help request either. Were they even submitted? I don't know. Probably save to say EA doesn't know either.
MikeTheGod1
Rising Novice
11 days ago
It’s funny because “Update EA Account” is one of the few options that upon submitting doesn’t populate either a live chat OR email option.
But when trying other ways, the live chat keeps breaking and showing no estimated time and then saying no agents are available. So frustrating.
Grizzlyadams1231
New Novice
11 days ago
I’m having the same issue. I can get live chat on my desktop at work but not on my phone. I’ve been trying for four days to reach them. When the chat does pop up it’s a 168 minute wait and I never make it to talk to someone
RageMatters0000
Seasoned Newcomer
11 days ago
Neither the email or chat support is currently active or available
MikeTheGod1
Rising Novice
11 days ago
Maybe I should just buy a PC to try. It won’t connect on my phone or tablet.