Hi, so I have been having major issues with the Sims 4 for a bit now. Someone told me how to factory reset the game without uninstalling the game. The problem is, it will delete all of my saved files in game. I have several sims I have saved to my gallery in game, and I really don't want to lose them. Is there a way to save the sims to my computer? Maybe as a tray file? Please help, I don't want to lose my sims.
Your Sims and lots are in your tray folder. Anything you saved online to the gallery should still be retrievable regardless. If you want to protect your custom content and personalized content, rename and move or zip/rar the following folders out of Documents/Electronic Arts/The Sims 4 unless they are already empty :
Once those are backed up, online or offline to external drive, then try repairing your game. If that does not work, reset your game to factory state.
