The It takes two crashes on my Series S console right after defeating the mechanical bull in the clockwork chapter. While the cutscene plays (with a bunch of flying dust, but I guess it should be a piece of cake to render that for this console), the game becomes unresponsive, the video freeze, and the sound stops too after some seconds. After these most of the time the game closes itself, but sometimes it causes the whole console to shut down.The things I tried:Closed the game from the Xbox Guide after the crashRestarted the consoleDeleted local game savesReinstalled the game but the problem still persists. Besides that it is really annoying, it prevents us to continue the game, because it happens every time at the same point. Additional info: we played local coop when these crashes happened, but we will try to proceed in online coop ASAP, and hope that it will work that way. Any idea how to solve this? Thanks for the tips and answers in advance!

Yes, we found a workaround, it seems that the problem is related to the Series optimalized edition, so we made it to the next checkpoint on an Xbox One S, and then continued on the Series console. I also wrote a a feedback through the Feedback Hub, but as far as I know, I did not get any replies yet.

Thank you VERY MUCH! My gf would have killed me if the solution hadn't been found!

Hi @2vb1p5jtdumo @RamonSaci Would you both be able to try the following steps to see if this continues? Check for updates Persistent Storage Go to settings > Select Device & Connections > Then Blue-Ray Select Persistent Storage > Clear Persistent Storage Alternate Mac: Go to settings > Select General > Then Network settings Go to advanced settings > Alternate Mac address > Select clear Select restart Check for additional content Press the Xbox "X" button on your controller > Select My Games and Apps Under Games, scroll to your game and press Start Select Manage Game and add ons > Select the Game (will shows version) on the right (top choice of the three) Then Manage Installation on Xbox one > Should show additional downloads and files if needed

My wife and I began playing It Takes Two and we love it!Only problem is... every time we play it, a few minutes will go by and them bam! The game crashes!It either freezes the screen or the screen will turn black.We tried reinstalling the game but that was not the issue. We have an Xbox Series X and downloaded the game through Game Pass.We'd love to keep playing it. Any suggestions?

It takes two crashing on Xbox Series S

22 Replies

danbahdon
4 years ago
Any news? Have you solved it?
notuseduser
4 years ago
Yes, we found a workaround, it seems that the problem is related to the Series optimalized edition, so we made it to the next checkpoint on an Xbox One S, and then continued on the Series console.
I also wrote a a feedback through the Feedback Hub, but as far as I know, I did not get any replies yet.
danbahdon
4 years ago
Thank you VERY MUCH! My gf would have killed me if the solution hadn't been found!
2vb1p5jtdumo
4 years ago
My wife and I began playing It Takes Two and we love it!
Only problem is... every time we play it, a few minutes will go by and them bam! The game crashes!
It either freezes the screen or the screen will turn black.
We tried reinstalling the game but that was not the issue.
We have an Xbox Series X and downloaded the game through Game Pass.
We'd love to keep playing it.
Any suggestions?
Manoskap
4 years ago
That's really bad.. I dont have another console...
SuperDumplingMa
4 years ago
@notuseduser Same issue on Xbox one
RamonSaci
4 years ago
Hi, me and my wife are having the same problem. After a few minutes of gameplay on the Xbox Series X, the console completely shuts down! I also have the game through Game Pass and I tried every troubleshooting I saw so far, but nothing worked.
We usually play 10-15 minutes and it shuts down. Yesterday I did a test where I opened the game and did nothing and the game worked for like 35 minutes, not sure if is a bug in the game that affect the Xbox or ir the Xbox itself that has a problem, because this is only happening with this game, as I can put other games and play for hours.
RamonSaci
4 years ago
Hi,
I'm having similar problems. The console completely shuts down while in the game a few minutes of gameplay (10-15 minutes).
I also tried reinstalled the gaming and resetting the console to its Factory Settings, but none worked, interesting enough is that during our first play of the game we played for like 2 hours, but the 2nd and 3rd time we played, the console shut down after 10-15 minutes of gameplay.

I didn't pay attention if it's in the same point, but I'll try playing other times and see if it happens in the same spot. If anyone has some workaround for this, I'd appreciate, cause I can play other games just fine, but on this one, the console shuts down.
EA_Illium
EA Staff (Retired)
4 years ago
Hi @2vb1p5jtdumo @RamonSaci

Would you both be able to try the following steps to see if this continues?

Check for updates

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart

Check for additional content

Press the Xbox "X" button on your controller > Select My Games and Apps

Under Games, scroll to your game and press Start

Select Manage Game and add ons > Select the Game (will shows version) on the right (top choice of the three)

Then Manage Installation on Xbox one > Should show additional downloads and files if needed
RamonSaci
4 years ago
Hi @EA_Illium

I'll try these steps and let you know as soon as I have some playtime after trying it.