It takes two error 103-40010000
Hi
I try to play the game it takes 2 online on PS5, I downloaded it through the Playstation Plus Extra subscription.
When I select play online it tries to connect to the ea server, then when the ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @Xefke_PS3 Thanks for letting us know what you are running into!
First, to check do you still have an active PS Plus Subscription?
If so we can try going through the following steps for Playstation:
Spoiler
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
Hope this helps!
Hi @EA_Illium
I do have an active subscription, as I can play any other game with no issues.
- Done a complete restart including removing power.
- Signed into PSN => OK
- Latest version => OK
- Restored Licenses => OK
- Connection is ok as all other functions and games work without issues (also game worked once online with a friend last week and nothing changed)
- NAT Type 2 => OK
- DNS Settings are already google's => OK
- Rebuild Database => OK
Unfortunately still no online play possible.
Steps:
- Start Game
- Select "Play Online"
-> "Connecting to EA servers..." => "Authenticating..." => Error message (see screenshot)
- EA_Illium
HI @Xefke_PS3 Thanks for the update and trying those steps.
To check if there is another account on the PS5 we can test to see if it gets the same error or a different network we can test?
Hi @EA_Illium
I have tried to use the game on a completely different network but it is still giving the same issue.Unfortunately I am not able to test a different account at this moment.
Please note that in the meantime I even did a complete reinstall of the PS5 system but the issue still remains. It must really be an issue with the authentication of my user account at the EA side.
Can you please take a look into that?
Best regards,
Kristof
- EA_Illium
HI @Xefke_PS3 I can pass this on to the team to be aware of!
To confirm we can't look into account details here on the forums, Have you already spoken with our support for any potential with the EA account itself?
It Takes Two | PlayStation 5 | Manage my account | Manage account detailsIf there's anything there blocking the account from connecting they should be able to assist.
Cheers!
