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Xefke_PS3's avatar
Xefke_PS3
3 years ago

It takes two error 103-40010000

Hi I try to play the game it takes 2 online on PS5, I downloaded it through the Playstation Plus Extra subscription. When I select play online it tries to connect to the ea server, then when the ...
bug
it takes two
technical issues
Xefke_PS3's avatar
Xefke_PS3
2 years ago

Hi @EA_Illium 

I have tried to use the game on a completely different network but it is still giving the same issue.

Unfortunately I am not able to test a different account at this moment.

Please note that in the meantime I even did a complete reinstall of the PS5 system but the issue still remains. It must really be an issue with the authentication of my user account at the EA side.

Can you please take a look into that?

Best regards,

Kristof

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @Xefke_PS3 I can pass this on to the team to be aware of!

To confirm we can't look into account details here on the forums, Have you already spoken with our support for any potential with the EA account itself?

It Takes Two  | PlayStation 5  | Manage my account  | Manage account details

If there's anything there blocking the account from connecting they should be able to assist. 

 

Cheers!

  • Xefke_PS3's avatar
    Xefke_PS3
    2 years ago

    Hi @EA_Illium 

    I already chatted with the EA support people but they gave me the same standard troubleshooting paths.

    They said they would highlight the problem with the game developer as this might be a bug in the game. 

    The problem is that I think there might be something wrong with the account entry in the back end for my account which gives an issue on the authenticating step for my account for this game.

    Is there any place I can have this checked?

    Best regards,

    Kristof

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      HI @Xefke_PS3 Our support should be able to see any issues with the EA account side, aside from that we might be able to confirm with Sony if there are any issues with the PSN Account. 

      Also to confirm, Have you downloaded the friend pass version before? 

      • Xefke_PS3's avatar
        Xefke_PS3
        2 years ago

        Hi @EA_Illium 


        I have already contacted the ea support via live chat several times and they were unable to give me a solution. 
        Is there a number I can contact them by phone from Belgium?

        also, I was not able to find the friends pass, so could not download.

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