Lost in random Xbox series x

@Farnsy1990 

Thanks again for trying. At this point, I'd like you to contact an advisor. It's possible this is an account-related issue. To get in touch with support, message @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Can you let me know how it goes? I'd love to find out what resolves this.

I'm having the same issues game freezes at title screen I have tried everything I'm on xbox series x 

I'm having the same issues froze at loading screen since I bought it on xbox series x

Game won't load pass title screen its just frozen I've tried everything I'm on xbox series x

Hello, @80sbabyll 

If what I suggested in this thread isn't helping, please contact an advisor as I advised in my last post. Thanks!

Unfortunately none of the suggestions has worked for me. Tried everything and requested refund.

I don't understand why this cannot be fixed by a patch and as a user it is my responsibility to contact support for an "account issue", that, no other game I've purchased has ever encountered.

@is3hzzmnyie7 

Do you happen to have a headset plugged into the controller? If so, try unplugging it and see if that helps.

I only have HDMI and the power cable plugged in.

The workarounds suggest there is something on the xbox side that is buggy. IMO either

• the issue is completely on xbox hardware and software - unlikely, every other game is running fine, I have 20+ games installed at the moment.
• the issue is on xbox hardware and software, but only triggered by a very specific code path - possible. This means Lost in Random is the only game that triggers this xbox bug for me.
• the issue is completely on the Lost in Random side - possible.

@is3hzzmnyie7 

Try deleting the personal saved data for Lost in Random. It's possible you could lose your progress for this game though. Press the Guide button and then highlight the Lost in Random tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!

Hello, I was never able to launch the game, thus there is no saved progress.