New account banned after playing It Takes Two
I recently bought It Takes Two on the Nintendo Switch store without realizing that it'd require an EA account to play. Ok, no problem. I created an EA account and played with my friend for a few hours. The next time we tried to play, I got a notice that my account was banned. My account was banned 3 days after the initial creation and play session.
The portal has a ban reason section, but it's empty in my case. I opened a dispute and I got a generic reply (check the user agreement and terms of sale.) As far as I can tell I'm not in violation of anything and I only used the account to play with my friend. The case that I opened is marked as "declined" and I can't do anything more with it.
Has anyone else found a way to solve this? I see other cases of this occurring on the Internet but no real resolutions detailed. It's crazy to me that a company so quickly bans a paying customer and won't provide any path to resolution or a reason. This has left a real sour taste in my mouth regarding EA.
Hey @drfarnsworthooo We are unable to access the specific details regarding the cause of your ban. Nevertheless, we have a dedicated team assigned to address such disputes. To contact them, kindly follow the steps outlined in the link below and via the provided web form:
Get information about your EA Account lock, ban, or suspensionIf you have already submitted your case, please wait until you hear back from the team, and if your claim has been denied, we cannot change that decision.
