Forum Discussion

restopark5690's avatar
restopark5690
3 years ago

no response after clicking play button without error message.

I clicked Play button but no response, and back to ea app and clicking play again.. and it doesn't end.. How can I solve this situation? re-installed 5 times (both ea app and wild hearts) so please ...
wild hearts
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
3 years ago

Hey Everyone, 

I wanted to jump in and ask if we could get the following information from anyone who might still be running into this issue?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

Cheers!

AnotherCharLatt's avatar
AnotherCharLatt
3 years ago

@EA_Illium 
Platform: PC,Windows 11, on steam
Region: North America
Error Message: There is no error message. I press play, a window of EA play pops up and then nothing happens. Steam's play button turns into the stop button
Date this issue started: I bought the game Feb 17 around 1am EST, and played it for about five hours, two different sessions. 
Anything else: When you press play the pop up shows and then disappears on steam. It says the game is running, and it shows in the task manager. There is no game window. The game does show on the task manager

. 
EA Error Report ID:  d96f52c8-10aa-40fa-bc5c-9b6cd54b6ad6

 I have tried: 

  • launching game directly from folder -normally and as admin
  • launching from EA app, while game is installed by steam
  • closing all steam/EA app related tasks and running game via steam/EA app/from folder
  • clearing cache in EA app
  • checking steam game integrity
  • reinstalling the game on steam
  • updating drivers
  • disabling antivirus and VPN
  • steam is correctly linked with EA Play 
  • Adding the game as a non-steam game
  • changing my EA app password
  • running the game and or EA app as admin 
  • stopping onedrive 

    Fun fact, I tried to log onto my steam acc on my partner's pc, and the same thing occurs. 

    they're still able to play the game when they log back into their steam account
  • MsFinality's avatar
    MsFinality
    3 years ago

    @EA_Illium 
    Platform    : PC,Windows 11, EA Pro Edition
    Region: North America
    Error Message    : There is no error message. I press play, a window of EA play pops up and then nothing happens.
    Date this issue started    : I have played the game about 15 mins on Feb 17th
    Anything else    : 
    For me the problem isn't that Wild Hearts isn't running, it is. I just can't access it!
    It appears to be stuck in the background every time I run it!
    DXDIAG attached.
    EA Error Report: 5c8c02a8-c3bb-4da2-b47b-97b7fc484a4a



    Update to previous comment. Sometimes it just fails to launch with no error also.

    . 

     I have tried: 

    • launching game directly from folder -normally and as admin
    • closing all steam/EA app related tasks and running game via steam/EA app/from folder
    • clearing cache in EA app
    • updating drivers
    • disabling antivirus and VPN
    • steam is correctly linked with EA Play 
    • running the game and or EA app as admin 
    • stopping onedrive 
  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @AnotherCharLatte If you have a moment, could you try to run Wild Hearts without running it as admin?

    Just run it from the client, and make sure under properties you don't have it saved to always run as admin and check if the game will launch now.
  • AnotherCharLatt's avatar
    AnotherCharLatt
    3 years ago

    @EA_Illium Oh gosh, I'm sorry for the late reply, my partner was off yesterday so we got back into the game.

    Yes, the game is not running with admin

  • ManifestDD's avatar
    ManifestDD
    3 years ago

    Platform: PC,Windows 10, Steam, CPU: I7:7700k, 16gb RAM
    Region: US
    Error Message    : There is no error message. I press play, a window of EA play login pops up then EA app desktop launches minimizes and comes back up.
    Date this issue started    : 2/17/2023 - game never opened


    Report ID    : 3aa027a2-62a2-44fd-a4d0-8e0edea9f055

     I have tried: 

    • launching game directly from folder -normally and as admin
    • launching from EA app, while game is installed by steam
    • closing all steam/EA app related tasks and running game via steam/EA app/from folder
    • clearing cache in EA app
    • checking steam game integrity
    • running game in compatibility mode
    • reinstalling the game on steam several times
    • updating drivers
    • disabling antivirus
    • steam is correctly linked with EA Play 
    • running the game and or EA app as admin 
    • stopping onedrive
    • uncheck run as admin in compatibility settings
    • moving game folder from SSD to Hard Drive

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