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dahvoo's avatar
dahvoo
10 months ago
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(PS5) Pre-order bonus not showing up

I pre-ordered Tales of Kenzera: ZAU for PlayStation 5 on 4/20/2024.  Today after the game launched on 4/23/2024, when I started the game, I don't have either of the two in-game pre-order bonuses.  The pre-order bonuses are: Kalunga’s Blessing Visual Effect Variant and 2 Shaman Points. 

Attached is screenshot from my PlayStation 5 Games home screen showing I have "Tales of Kenzera: ZAU - PREORDERCONTENT0" installed as an Add-on/in-game license, and it is listed as Usable.  I don't have the 2 Shaman Points for use in unlocking skills, and I don't have the option for the Kalunga’s Blessing Visual Effect Variant under any setting.

tales of kenzera zau
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  • EA_Illium's avatar
    EA_Illium
    10 months ago
    Hi @dahvoo, I wanted to confirm if they are still missing? If so, this might be a paint but could you try starting a new save (using one of the other save slots) and get to the first door that needs a key and check if you notice the shaman point update to 2?

    If it does or doesn't work let us know, if it does work any video of how it looks on your end would be helpful.

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  • kina_pepepe's avatar
    kina_pepepe
    10 months ago

    I played to the point where I opened the first gate using the new save data and it added 2 sherman points.

    However, the points were not added to the first saved data. Sad😉

    But, This is the solution to all the reservation benefits.
    Thank you very much.

  • dahvoo's avatar
    dahvoo
    10 months ago

    I also started a new game on Save 2 and right after getting past first key door and speaking with Kalunga, the game granted the bonus Shaman Points (I went from 0 to 3).  This did not happen on my first save, and the bonus points have not been added to my first save.  

    I'm already on Act 2 of my first save, so I don't think I'll be starting the game over.  It looks like I won't have those bonus Shaman points on my first save, which is disappointing but at least it looks like they will appear if I ever get a chance to replay the game from the beginning.

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @dahvoo @kina_pepepe 

    Glad to hear it did grant it on another save file. The Shaman points should be available on any future saves you make. 

    While I understand it's frustrating about the first save, we have passed this on to the team to be aware of. If we get any additional updates I can share them here in the thread. 

    Thanks!

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