Forum Discussion
Elvirtuosa It looks like you have several Windows Error Reporting (WER) entries related to application and kernel events. Here's a brief overview: This was pulled directly from your report. Not all of these are necessary, but personally, I run through them anyway, as it will take about 5-10 min to do them.
1. RADAR_PRE_LEAK_64: This indicates potential memory leaks in applications like RiotClientServices.exe and Discord.exe. It’s not a critical error but suggests these applications might be using memory inefficiently.
2. LiveKernelEvent (Code 141): This often relates to hardware issues, particularly with graphics drivers. It could be a sign of a GPU problem or driver instability.
Troubleshooting Steps:
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- EA App - Repair (My Collection > Tile Dots > Repair)
- Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and double-click on EAUpdater.exe
- Run the System File Checker tool
- Check for Windows Updates
- Check for GPU updates
- Windows troubleshooting tools
- Guide for Troubleshooting Graphics issues
- Install/Repair your VC++ files for the game (Microsoft VC++ Link)
Testing Windows Steps - Put your device in a Clean Boot, then launch the game
- Try the Game in different Compatibility settings
- Try Safe Mode with Networking
- Try a new Windows Account
- Change UAC Controls within Windows (change back once tested)
- Remove any over-clocking or undervolt settings or software and check if the issue continues
Delete Windows Temp Files
First, make sure you close as many programs as you can
Press the Windows key + R, go into the file explorer
Type in %temp%, and hit Enter
Delete everything it allows you to delete
Reboot the PC
Optional Registry clean-up
install Revo (it's free) from here
Run Registry cleaner
Click review selected issues
Do you want to back up? No
Click Fix all selected issues
Unfortunately, the game still crashes after 2mins of playing. as you see in the video it stoped and after, the fatal message appeared
I also upgraded my RAM today, and now I have all double-sided RAM (16GB total). Could this issue be related to something else?
Since I can’t upgrade my GPU due to budget constraints, is there any other fix I can try?
:(((((((
- EA_Shepard9 days ago
Community Manager
Elvirtuosa Ram upgrade would help but would not be a reason the game "crashes". Crashing is typically due to your system being under requirements, or a virus, or a program interfering.
You can try a new user account for Windows - Safe Mode with networking - safe mode, etc.
I would also go to the Can You Run It site, and see how your system compares to if you can run it. If you can, there is another underlying issue.- Elvirtuosa7 days agoRising Novice
well i tried a new user account for Windows - Safe Mode with networking - safe mode, etc. it didnt work
also i tried the "can you run it" thing , as it shows here below in the screenshots , and another example of elden ring game it ran in my pc
so i dont know what's the issue , perhaps elden ring is a bit forgiving while split since it's a new game it's strict?
- EA_Shepard5 days ago
Community Manager
Elvirtuosa Thanks for the screenshots. So, from that, it looks like it is a GPU issue since the one you currently have is under the minimum requirements for the game. The drivers for them are also way out of date.
You can update the main GPU drivers and change the settings to lower )not ultra or high) - but ultimately you may have to do an upgrade on your GPU.
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