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AzuraHorizons's avatar
AzuraHorizons
Seasoned Newcomer
2 months ago

Split Fiction freezes on PC fighting the tank in the Cyber Ninja

Downloaded the game yesterday and we got consistent freezes during the opening cutscene, updated drivers and it went away for a while, but today we seem to be getting the same freezes (currently fighting the tank in the Cyber Ninja chapter). PC seems to lock up completely when frozen, requiring a full power cycle 

Tested capping framerate and running the game in fullscreen with no effect 

Playing locally with a Ryzen 7 5800X3D and a Radeon RX6750 XT

4 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    13 days ago

    AzuraHorizons The freezes have been mentioned to the team a few times. They are aware. This one is rough because not everyone is experiencing it so it is hard to find a common cause amongst those who are.

    This could be anything from specific, CPUs, GPUs, drivers, etc. If AMD and Nvidia players both get it, it could be more of a game-related issue, but then everyone would have it, not just a handful of players. This is why we have to kind of go one at a time and see what each player's system setup is like to make sure they can run the game, it is installed as it should (SSD vs HDD), and go from there.

  • AzuraHorizons's avatar
    AzuraHorizons
    Seasoned Newcomer
    14 days ago

    I can confirm the freezes are throughout the entire game -- we've been playing on DX11 for a while, but poor performance led us to switch back to DX12. We just got another freeze, this time on the ghost cat side story. 

  • AzuraHorizons's avatar
    AzuraHorizons
    Seasoned Newcomer
    2 months ago

    Hi, we were playing locally via the full game on Steam- we ended up following one of the threads here in setting our game to DX11 mode, which seems to have fixed it and allowed us to progress. I know it's not supported (the game ran a little worse after), but I hope the information helps regardless.

    I do want to say that the freezes seem to be completely inconsistent, but given that they happened in the opening cutscene i doubt it's specific to Reon Revenge. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 months ago

    AzuraHorizons Are you playing in the Reon Revenge Chapter?

    I looked for any open issues on this one and not seeing any.

    Do both of y ou have the base game, or are you playing with one of you as the friends pass?

    Are you playing on Steam or the EA app?

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