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AlleyCatCGA's avatar
1 year ago
Solved

(Switch) Display issues

Hi, I purchased the game on Switch and I have display issues in both handheld and docked mode, as in attached image.

I tried changing the gamma but without any improvements, I restarted the console but the problem does not resolve.

I installed the latest Switch firmware version, 18.0.1

I have no problems with other games. FC24 for example works correctly.

How can I solve the problem?

Thanks and best regrads

Maurizio

  • AlleyCatCGA's avatar
    AlleyCatCGA
    1 year ago

    Hi, I solved the problem, I had an incorrect brightness value, i.e. 1.1. I found the right value 2.0 and now it's ok.

    You can close this case, thanks for your support.

7 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hey @AlleyCatCGA 

    Can we try the following if you haven't already?

    Clear Cache: 

    1. Open System Settings on the HOME Menu 

    2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 

    3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

     

    Data Corruption: 

    1. Open the System Settings from the Home menu 

    2. Go to Manage Software and select Apex Legends 

    3. Choose Check for Corrupt Data 

    4. Choose Redownload if it finds any corrupt data 

  • Hello and thanks for your help. I tried the given steps, cleared the cache and checked for corrupted data. I downloaded the game again, but the problem is not solved.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago
    Hi @AlleyCatCGA, Thanks for this! sharing with the team.

    To confirm does it look the same (your screenshot) in both handled and docked modes? or is there any difference?

  • I confirm, same issue in both modes. I tried changing the gamma value but it doesn't improve.

    Thanks

  • AlleyCatCGA's avatar
    AlleyCatCGA
    1 year ago

    Attached is an image of the handheld mode, if it helps. Thank you for your support.

  • AlleyCatCGA's avatar
    AlleyCatCGA
    1 year ago

    Hi, I solved the problem, I had an incorrect brightness value, i.e. 1.1. I found the right value 2.0 and now it's ok.

    You can close this case, thanks for your support.

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