Unable to Connect to EA servers on It Takes Two on Nintendo Switch

HI @offlebean 

When you have a moment, can we try the following?

1. Check for networking issues:
2. Manage DNS settings
3. Try checking your account:
4. Check for Switch System updates; 
5. Check for power/sleep Mode issues.

Clear Cache: 

1. Open System Settings on the HOME Menu 

2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 

3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings from the Home menu 

2. Go to Manage Software and select Apex Legends 

3. Choose Check for Corrupt Data 

4. Choose Redownload if it finds any corrupt data 

Thanks!

Hello,

I've tried all of the following and I am still receiving the same error. I also attempted to connect online while right next to my router, and I still received the error. 

HI @offlebean 

To check have you made any changes to your account settings for the EA or Nintendo account recently? Or is the account a child account?

If not, can we try the following:

1. Test on a separate network
2. Navigate to System Settings->Internet->Test Connection and check if any issues are found
3. check if enabling data sharing allows you to connect. 

Thanks!

Good evening,

Still receiving the error. I've checked both my EA and Nintendo accounts and I haven't made any changes to either. My Nintendo account isn't a child's account either. I tested my internet and it's running fine, but I'm not sure on how to enable data sharing. Also, I've found a thread from January 2022 concerning a similar issue among other users. No solution was posted or mentioned in the thread. Was this issue rectified over a year ago and the simply solution was not posted, or is this still an unsolved issue? 

Also, thank you for your assistance so far!

Same issue here. My partner and I have been trying every single suggestion to get our switches to play via online. He has the friend pass and I own the game (hard copy/game card). 

we’re both tech savvy and still haven’t been able to resume our game. We started the game online and merely wanted to resume. 

I had to clear cache, restart my switch, attempt to log in, etc on repeat and nothing. Same thing for my partner. Still the same issue. (Error code: 105-80190000) 

we’ve both reset our internet, ran diagnostics on both consoles and modems, but nothing. Barring uninstalling, no clue what else to do.

W checked our consoles for corrupted data, that our system clocks are set to update via internet, confirmed we have system space available, and done about every trick we can think of. (Including unlinking and re-linking our EA account)  

its extremely frustrating and disappointing that we can’t continue this journey together and that it feels like an EA issue. The game play was fantastic, but this whole server issue makes for a disappointing experience. 

Hi @offlebean 

To check do you have a subscription to nintendo online on that Switch account?

Hey @novapupp 

To check have you ever gotten the error: 

Unable to Connect to the EA servers...Result Code: 401-6d

Or just the "Error code: 105-80190000" one? 

Wanted to confirm if you've gotten the same error as @offlebean did. Also if you have not try the steps we've mentioned above.