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2a732f65a09a6bc9's avatar
2a732f65a09a6bc9
Seasoned Newcomer
26 days ago

Unravel 2 crash after intro video

So, spent a few hours trying every suggestion I could find to get Unravel 2 to work. The PC more than fulfills the requirements, I've updated all drivers, turned off all software that might intervene, updated everything and rebooted.

The game was bought via Steam (didn't notice anything about it requiring the EA app).

I've verified and uninstalled/reinstalled the game, changed the permissions for every file to admin, yet after the intro movie clip, it crashes. It behaves the same if I try to open via Steam as via the EA app. I've disabled steam overlay and EA overlay to prevent conflict there. 

Oddly enough, after my first try at installing it it would launch to fullscreen if I opened via the EA app, but only windowed fullscreen if via Steam.

After the second try at installing it I cannot get it to launch to fullscreen no matter the app. Neither launcher seem to respond to command line inputs that you can give in Steam (like -fullscreen or -DX11).

I just really really wish I could open without needing the EA App. I think there's some conflict between them that blocks file access, but I can't test.

Does anyone have any fix? My daughter and friend were really looking forward to playing but game night kinda flopped because of this.

1 Reply

  • Having read up a lot and tested even more stuff, a recurring problem for people seems to be incompatible codecs.
    So, it loads the start menu fine, and plays the intro film fine (very pretty btw), but as soon as that is finished it crashes to desktop. No error message, just a flick of the screen then back to desktop. I noticed it changed the resolution slightly as it went back to desktop, but for some reason the start menu lacks a setting menu? And in the game folder there is no .ini file or similar. I found a file in the hidden appData folder but that wasn't in a format editable with notepad (.pro?)

    Is there some list of what codecs need to be (or can't be) on the PC and what versions?
    And can someone tell me how to change the resolution of the game given that it lacks a settings menu?

    Of note is that I use the PC as a pretty straightforward media PC, playing gamepad games with my daughter or watching streams. I don't have any codec packs or similar outside of what comes with the Windows updates.

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.Latest Activity: 3 hours ago
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