Solved
Will Split Fiction be available on EA Play Pro?
One week until release and no information available anywhere.
Forum Discussion
Is the source of that screenshot people are referring to up-to-date?
The EA Play webpage claims it's "a library" of games, but no mention of "all games". This is communicated right before you click the button to join.
Source: https://www.ea.com/ea-play
With regards to refunds: The EA help page on refunds and cancellations says EA Play subscriptions are generally not refundable, but that you can still contact support if you think you're eligible for a refund. Quote:
EA Play for PC memberships are generally not refundable. Request a refund on EA Help if you think you might be entitled to a refund.
I recommend going through official channels for a refund. If you have a source for misleading communication, make sure you provide a link when creating your support ticket.
The problem here is that EA Play Pro has been selling the illusion over the years to customers that they will receive all new EA games at launch for paying the premium price. Trying to wriggle your way out of it by technicality, saying "it doesn't explicitly say all" is extremely unfair. Many customers have been paying over the years with this in mind, and it is naive to say otherwise.
The least they could have done is notified their 'valuable' customers directly, rather than hoping most don't notice, until they come to a forum.
Consider the likelihood of archives where the EA Play Pro/Origin Access website has even more suggestive advertising when it comes to new game launches.
This leaves a major bad taste in the mouth of many, many customers.
Well, would you look at what appears on the Google search for the FAQs. Whoopsie, EA.
Surprise surprise, its gone from the live site.
Wow.
