activation EA Play on PSN

Hi everyone,

How long did it take you to have your EA account activated as an EA Play account, since the moment of the activation on PSN?

I see it directly in my playstation, but on my account nothing and the Live support keeps telling me that it is not active

And for that I don't receive the FIFA FUT rewards, and on the FIFA interface I can see the EA Play discounts??

Anybody had the same issue?

Thanks

console

EA_Aljo
4 years ago
@bak_neo422

You should contact Sony support for assistance with this. I'm not seeing any subscription on your account so they should be able to make sure you signed up correctly. Subscribing should give you access right away.

9 Replies

EA_Aljo
Community Manager
4 years ago
Hi there, @bak_neo422.

I'm not seeing an EA Play subscription on your account. Did you subscribe to EA Play?
bak_neo422
4 years ago
Yes I did!
that’s why I’m asking, I even reopened the ps4 downloaded the EA PLAY Hub and bought it from the psn store.
this is the reason why I’m asking, how long does it take? Because I see the discounts, but no rewards ans my account is ea play on PlayStation but not on the browser.
thanks for the support
EA_Aljo
Community Manager
4 years ago
@bak_neo422

You should contact Sony support for assistance with this. I'm not seeing any subscription on your account so they should be able to make sure you signed up correctly. Subscribing should give you access right away.
bak_neo422
4 years ago
That’s the thing, I did contact them I confirmed that everything is correct, on PlayStation I’m accessing the hub which you can’t without a subscription !
and the ea technical support is very bad.. that’s why I’m asking the question here, and I can see that I’m not the only who face this issues when you check all the topics mentioned
EA_Aljo
Community Manager
4 years ago
@bak_neo422

We can't help with account issues through Answers HQ. It would be best to contact an advisor again. Try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
bak_neo422
4 years ago
I understands, but this community can tell how long does it take to get or account activated from psn?
i received the welcome email but my account was not activated yet
EA_Aljo
Community Manager
4 years ago
@bak_neo422

Normally, your access to EA Play is immediate.
nelson0912
4 years ago
For me it shows the same but i dont get the rewards
EA_Aljo
Community Manager
4 years ago
Hi there, @nelson0912

For helo with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!