Banned for disputing double charge
Ok, so back in October I was charged twice for the same expansion pack in Sims 4. As anyone would do I disputed one of the two charges. I was refunded for one of the charges and the other charge went through. All was well and my expansion pack was still paid for. Fast forward to today. When I opened my phone I had an email stating that my account has been banned. This makes absolutely no sense to me. Was I supposed to allow them to rob me of $41 just to keep them from banning my account?
What I joke...It almost makes me wonder if EA is double charging people on purpose. Most respectable companies would see the mistake and promptly correct it, not BAN a customer for pointing out their mistake.
You will need to speak to our Terms of Service team in relation to any ban @chelssrhynes.
There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
