Forum Discussion

onuralpaltinok's avatar
onuralpaltinok
3 years ago
Solved

Banned for no reason at all and there is no explanation for it!

My account is banned for absolutely no reason. I created cases 2 times for it. The answer they give me is i'm violating the User Agreement Terms and your account will be remained banned. I asked for ...
pc
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hello, @onuralpaltinok 

    We're not able to help with banned accounts through Answers HQ. More information, as well as instructions for disputing the ban, can be found in the article here.

onuralpaltinok's avatar
onuralpaltinok
3 years ago

I'm thinking that you are just trying to make me angry. Worst customer support team ever i've seen on any pc games platform. 3rd time they replied ''AFTER THOROUGHLY İNVESTİGATİNG YOUR ACCOUNT AND CONCERN, WE FOUND THAT YOUR ACCOUNT WAS ACTİONED CORRECTLY, AND THE SANCTİON WİLL REMAİN İN PLACE.'' And still there is no simple explanation. What else should i do???!!!!! Stop telling make a case cause they are not helping at all. They just sent pc automated answers so far

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@onuralpaltinok 

I'm sorry, but I don't have any other suggestions for you. The best I can recommend is to get in touch with an advisor so they can tell you the general reason for the ban.

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,410 PostsLatest Activity: 4 hours ago