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onuralpaltinok's avatar
onuralpaltinok
3 years ago
Solved

Banned for no reason at all and there is no explanation for it!

My account is banned for absolutely no reason. I created cases 2 times for it. The answer they give me is i'm violating the User Agreement Terms and your account will be remained banned. I asked for ...
pc
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hello, @onuralpaltinok 

    We're not able to help with banned accounts through Answers HQ. More information, as well as instructions for disputing the ban, can be found in the article here.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@grandmadre 

You're contacting us from the wrong account. You need to open a case under the account you play on.

vibezsthe3rd's avatar
vibezsthe3rd
2 years ago

yes i somehow managed to login into my actual hacked account and all my details were changed including email. ive opened a case but its been 3 days and they havent been able to change the email /: ive also been "unbanned" like 3 times already and when i try play it tells me i am STILL permanently banned. i am sure thiis is my account now, i apologise for my quick to judge comment but they still havent done anything to help, my cases keep getting overturned with no results

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @vibezsthe3rd 

    Please contact an advisor for assistance with this by opening a case here. Thank you.

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