Battlefield 6 not showing in EA Play library (XXXXXXX name issue)

Hello, I've already shared this issue in detail here, but I think I've posted in the wrong place. I thought this issue wasn't related to Battlefield 6, but to EA PLAY, so I decided to start a thread here. No one has responded yet. I don't know how to fix the problem. I'm also very uncomfortable with my name being XXXXXXX, and I can't create a game on PORTAL because it's not registered with my ID.