Nothing screams trustworthy legit business or is more unpleasantly frustrating than two+ hours of digging for ANY phone number or ANY email address or ANY chat links that exist or even work on ANY website. But at least I finally got through to a supposedly human EA chat representative from one HQ thread…..and then….surprise, surprise….he said he couldn't pull up my PayPal invoice# on his end either and offered that I should chat back in an hour. Shocker!
This is the exact same frustration that lead me to give up on this endeavor last year when this charge appeared again. I should be demanding two years of refunds truthfully. Haven't used it since 2019 except maybe once tops. OK, calming down now.
ATTENTION TO WHOMEVER IT MAY CONCERN: here’s a confession that may be a very important useful clue for everybody involved….make certain that the email related to your subscription PAYMENT is the SAME email you used for your login and subscription because thats also NOT listed on the charge invoice either (probably especially if paid via PayPal like mine had) just like all the customer support info not listed on EA-Play/Origins websites. Especially if you are a parent who was paying for a minor’s account like a teenage child. God help you if you if you forget that tidbit years after the fact. So four years ago, I was all like, “well she’s old enough to have her own account but not old enough or so situated to pay for it.”. Sounded like a good idea at the time in my head.
Mystery solved only two years after I tried to cancel! I also had an account under my email address that had zero subscriptions and therefore no option to cancel. The subscription charges be were coming from my teenage daughter’s account the whole time. Jokes on me I guess, but thanks for the additional frustrations EA-Play!
