Im unable to cancel my membership. why is this it redirects me to the website and it doesn't work??

@WarlordCookie Hey buddy, let me know if you need more help.This should help you with cancellation:https://help.ea.com/en/help/ea-play/manage-your-ea-play-membership/You should be able to cancel here:https://myaccount.ea.com/cp-ui/aboutme/indexFor Xbox you will need to log into your microsoft account and cancel from there:https://account.microsoft.com/account/Account?ru=https%3A%2F%2Faccount.microsoft.com%2Fservices%2F&destrt=services-landingFor PSN gamers check the link below to see how you can cancel your subscription:https://support.playstation.com/s/article/EA-Play-for-PlayStation-4-Subscriptions?language=en_US

Cancel Membership | EA Forums

7 Replies

CarbonCarl
Hero (Retired)
5 years ago
@WarlordCookie Hey buddy, let me know if you need more help.
This should help you with cancellation:
https://help.ea.com/en/help/ea-play/manage-your-ea-play-membership/
You should be able to cancel here:
https://myaccount.ea.com/cp-ui/aboutme/index
For Xbox you will need to log into your microsoft account and cancel from there:
https://account.microsoft.com/account/Account?ru=https%3A%2F%2Faccount.microsoft.com%2Fservices%2F&destrt=services-landing
For PSN gamers check the link below to see how you can cancel your subscription:
https://support.playstation.com/s/article/EA-Play-for-PlayStation-4-Subscriptions?language=en_US
WarlordCookie
5 years ago
@CarbonCarl thanks bud EA's link to website wasnt working for some reason.
Thanks again 🙂
CarbonCarl
Hero (Retired)
5 years ago
@WarlordCookie You’re welcome my friend.
AsterixTR
5 years ago
I cannot cancel my membership either. When I say cancel the membership, it throws me to the site. What can I do?
BEA2Funtime931x
5 years ago
My name is Bernice Cooper. I called within the specified time period to cancel my membership, it was supposed to be cancelled on February 8, 2021. I received my credit card bill and the $39.99 is on it. I certainly hope that this will not be an automatic renewal next year and I am also looking for a credit for this charge on my credit card. As I explained before, the games available to members are not the games I like playing (such as Dominoes, checkers, and bowling).
Thank you!
EA_Darko
Community Manager
5 years ago
Hey @BEA2Funtime931xh for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

You can contact our live support at help.ea.com.

To speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko
EA_Darko
Community Manager
5 years ago
Hey @BEA2Funtime931xh for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

You can contact our live support at help.ea.com.

To speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

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Cancel Membership

7 Replies

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