Forum Discussion

jrbentos's avatar
jrbentos
4 years ago
Solved

Cannot cancel subscription

For some reason, I am unable to cancel my subscription. I use the 'manage my account' section, and am able to go through the cancellation process, but the email confirming cancellation never arrives ...
pc
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey @jrbentos  for account-related issues such as this you will need to speak with one of our chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone asviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or call 

    Darko

     

     

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @jrbentos  for account-related issues such as this you will need to speak with one of our chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone asviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or call 

Darko

 

 

jrbentos's avatar
jrbentos
4 years ago

Hi,

As stated in my initial message, I am unable to choose the option to initiate a chat with a member of EA customer service. I also cannot find definitive information on whether I would be charged for contacting via phone and how much it would cost.

Thanks,

James

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @jrbentos if you cannot use chat and do not want to phone in case of charges then you can email our team or speak to them on Twitter.


    Darko 

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,403 PostsLatest Activity: 5 hours ago