I have fixed it. I cancelled the subscription and resubed.
Thank you for your help 🙂
Trying to install some old BF games, I hit install on the Game Pass app, it takes me to the ea app, and it won't register that I have game pass, instead prompting me to purchase ea play. How can I install with game pass, my accounts are already linked and I have previously installed several games with game pass. Why is it being so weird now.
Community Manager@ZoMbIeFuSiOn04 If you see a message asking you to purchase it, that indicates that there is a desync with the EA account and the Xbox account, or the wrong accounts are linked.
Log into profile.ea.com and under connections see if you have the correct Xbox account linked there. If you do, reset the password to the EA account and the Xbox account and log back into the Game Pass app.
This should sync it. If that does not work, we suggest reaching out to Xbox if you are subscribed to Game Pass as we would only see EA Play sub through the EA App.
Cheers!
