EA Support Team, hello. I subscribed to your EA Play service on Steam and downloaded the Crysis game. When I open the game, the screen on the images I shared with you appears. When I click the Done button, the same screen opens again. Even though I entered the CD Key that Steam gave me, it still didn't fix. I verified the game's files, deleted and reinstalled, but it still hasn't improved. As a customer, I request your help to compensate for my grievance. Thanks in advance.

Hi @Veli1026, When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. /Kent

Crysis Key Verification Problem | EA Forums

12 Replies

EA_Kent
Community Manager
5 years ago
Hi @Veli1026,

When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. For more information on how to set up a case with them check out the EA Help website.

If you prefer you can also speak with them over Twitter or Facebook instead.

/Kent
CreativeKilla23
5 years ago
I have had the same problem loading Crysis, Bought it last night through steam and is still giving me the cd key and wont accept it. It loads for a few seconds then acts like i didnt enter it. Depsite me entering it maunally and cpoy and pasting it. If your could please help me reslove this issue that would be great.
EA_Kent
Community Manager
5 years ago
Hi @CreativeKilla23,

I'm afraid that issues like this aren't something we can help with here on Answers HQ. Please reach out to the EA Help team when you've got the chance. They should be able to assist.

The links in my post from earlier in this thread should help you get a case set up with them.

/Kent
robbedotnu
5 years ago
i have the same issue, and NO response from the help crap...
robbedotnu
5 years ago
@robbedotnu update! all is NOW sorted out! ty EA (:
DrCarebearFIN
5 years ago
How you did solve it, as I'm having same problem. This is from EA Play on Steam..
EA_Kent
Community Manager
5 years ago
Hi @DrCarebearFIN,

The best thing to do would be getting in touch with the EA Help team so they can take a look. They should be able to help out with this. You can find more info on how to contact them in my post from earlier in this thread.

/Kent
erikm_project_I
4 years ago
same problem here
steam version code invalid .
i try to redempt from ea origin app but the code won't work.
i open steam -> click on crysis -> show code -> copy code and try to redempt
with Crysis WarHead code worked .. with code Crysis not
EA_Kent
Community Manager
4 years ago
Hi @erikm_project_IT,

If you haven't already, please get in touch with the EA Help team so they can take a look. The links in my post above should help you get a case set up with them.
Thorvian
4 years ago
im having the same problem and before you regurgitate the same bs line about contacting ea help iv tried. i have called, emailed and set up a support case and no response they have even set the case as "resolved" and havent even gave me the slightest nod of a response via the case or otherwise