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tmase83's avatar
tmase83
4 years ago
Solved

EA account linking to a new Xbox Account

Hi, I have an EA account, have had so for years. I have a reasonable amount of paid content on it, 20+ titles. I also have an Xbox Game Pass for PC subscription and have been eagerly awaiting acc...
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  • AssassinXDAhmed's avatar
    AssassinXDAhmed
    4 years ago

    I had the same issue today, I had a live chat with EA Help Agent and he told me to unlink my old account link your new account.

    I tried to convince him that I can't link another account to this account due to EA terms but he insisted to do it. I unlinked my old account and I told him what I should do next.

    He told me wait and I waited. after literally one minute he told me to try to link my new account and it magically LINKED. I wanted to thank him but he closed the case and marked it as "Fixed". His name is Ajay M.

thekurse's avatar
thekurse
4 years ago
@Scrpzr wrote:

I have been "Waiting for chat" for 4 hours. No response. 
I have tweeted to @eahelp with my questions for 2 days, no response. 
In this forum I get no response.

Why is this issue not escalated? Can any EA representative let us know what the reasoning is behind this?

At this point I’m wondering if it makes sense to also rope in some Microsoft folks. They do have a business arrangement that I’m guessing involves a whole lot of money. Maybe they can point us to a tier of support above “useless”. 

-6thAD-Bogard's avatar
-6thAD-Bogard
4 years ago
@thekurse wrote:
@Scrpzr wrote:

I have been "Waiting for chat" for 4 hours. No response. 
I have tweeted to @eahelp with my questions for 2 days, no response. 
In this forum I get no response.

Why is this issue not escalated? Can any EA representative let us know what the reasoning is behind this?

At this point I’m wondering if it makes sense to also rope in some Microsoft folks. They do have a business arrangement that I’m guessing involves a whole lot of money. Maybe they can point us to a tier of support above “useless”. 

It absolutely does. I don't know if they can help, but they can't hurt.

  • thekurse's avatar
    thekurse
    4 years ago
    @-6thAD-Bogard wrote:
    @thekurse wrote:
    @Scrpzr wrote:

    I have been "Waiting for chat" for 4 hours. No response. 
    I have tweeted to @eahelp with my questions for 2 days, no response. 
    In this forum I get no response.

    Why is this issue not escalated? Can any EA representative let us know what the reasoning is behind this?

    At this point I’m wondering if it makes sense to also rope in some Microsoft folks. They do have a business arrangement that I’m guessing involves a whole lot of money. Maybe they can point us to a tier of support above “useless”. 

    It absolutely does. I don't know if they can help, but they can't hurt.

    I’ve DM’d Megan Spurr on Reddit, who is the gamepass evangelist for Microsoft. Here is the text I’ve sent her: 

    Hi Megan. First off, I would like to let you know that Gamepass is an amazing deal and that you have been a fantastic evangelist for Microsoft and it’s services. Because of that, I have come to you for help.

    Myself and many other gamers are running into issues linking our current Xbox accounts with our EA accounts. Essentially it boils down to this: we are attempting to link a second Xbox account to an EA account after unlinking a previous Xbox account from EA. EA’s policy is that we may only link one Xbox account to an EA account for its lifetime, which is causing problems for those of us that have had long time EA accounts and may have lost access to our old Xbox accounts. We’ve attempted to contact EA’s support through a variety of means and have been stonewalled at every attempt.

    Here is the EA AnswerHQ thread: https://answers.ea.com/t5/Origin-Client-Web-Technical/EA-account-linking-to-a-new-Xbox-Account/m-p/10176120#M109825

    Here is the Reddit thread: https://www.reddit.com/r/XboxGamePass/comments/m815h4/ea_accounts_can_only_ever_have_one_xbox_account/?sort=new

    At this point we’re turning to you to see if there are any other avenues we can pursue that will be able to fix this issue. Many of us are long time gamers with EA and Xbox accounts dating back 10+ years. I know it’s a long shot but I’m asking for some sort of guidance here. Thanks Megan!

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