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cinderellei's avatar
cinderellei
New Rookie
1 year ago
Solved

EA deletes games I have paid for...

EA play has expired but I 100% bought all of the games it has deleted from my account. I am so annoyed. How do I get them back? I purchased them at full price too.

purchase issue
  • EA_Mako's avatar
    EA_Mako
    1 year ago

    Hey cinderellei,

    Sorry for the trouble you've run into with this. 

    If you had purchased games disappear after the EA Play subscription ended, please get in touch with support directly so they can help make sure you have access to everything you should.

    We're unable to make any account changes here on the forums, but they should be able to get this straightened out.

3 Replies

  • MarioCCottman's avatar
    MarioCCottman
    Newcomer
    16 hours ago

    I'm logging back in after many years since they merged Origin into the EA app, and I noticed this same thing happened to me.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey cinderellei,

    Sorry for the trouble you've run into with this. 

    If you had purchased games disappear after the EA Play subscription ended, please get in touch with support directly so they can help make sure you have access to everything you should.

    We're unable to make any account changes here on the forums, but they should be able to get this straightened out.

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