EA Play Pro bug that has been persisting since january

Yesterday i upgraded  to EA Play Pro, some bug mustve taken place since of course EA was able to take my payment (the status on my app/account also changed to EA play Pro, my account says order completed)  but i can't download any Pro titles. See attachments for extra info

I've spoken to 4 customer service employees who all say the same thing: Reinstall the app, and post on the forums. I've personally tried everything from clearing cache registers to even making an ingame purchase ( which of course goes through)  some on my end ive done everything to ensure the problem is not on my end but somewhere in EA's back-end entitlement

The thing is, i posted this exact same problem in januari this year. Yesterday i tried again because i want early access to EA FC 27 which launches in about 12 hours and my account stays bugged.

Below you can see that Madden 27 (which is already out now)  does not even download, it does start the 'installing' process for a minute and then gives the 'you don't have access' message. 

Im at a loss for words, im a loyal customer since 2009 and customer service refuses to solve this issue. Now im not only unable to play some Madden 27 or college Football 27 on my days off but also about to miss the early release of FC 27 which i was hyped about. I need this fixed EA, at this point im sure some senior with technical proficiency can fix this but customer service keeps beating around the bush disrespecting my time. My patience is used up