Bought EA Play Pro but didn't realize it was for PC gamers only

So, I bought EA Play Pro as it advertised getting EA FC27 a day early - I play a lot of EA games and enjoy them, so I thought upgrading would be good. Assumed it would connect to XBox account (much like regular EA play through Xbox GamePass ultimate) and I'd be able to play early. Obviously, that's not the case as its a PC-only service.

The EA help process has been rather infuriating. I can't ask for a refund as its not the policy to issue them - understandable response from the AI chat bot. But when I ask to speak to a human customer service agent, I am told there is no live service available, and I have to keep asking the AI to retry connecting me through to a live service, only to keep repeating that process over and over. I just want a refund man, it was a mistake to buy and I immediately cancelled the membership. Hoping I can get some help!