Issue with PC Game Pass and EA Play
I have an active PC Game Pass subscription and my Microsoft account is linked to my EA account. However, the EA App does not show that I have EA Play, and the Xbox app says it cannot connect to the EA App. Could anyone explain why this is happening or how I can fix it? Any help would be appreciated.
Can’t Buy EA Play Pro Subscription – Payment Always Fails
I’ve been trying to subscribe to EA Play Pro for days now and EA just won’t let me. First, I couldn’t even link my credit card for 3 days straight. When I finally got that sorted and tried to purchase the subscription, I got this error: "That didn’t work, let’s try again. If the problem persists you may want to use a different payment method or try again later." Well, the problem definitely persists. I’ve tried multiple times, waited, retried — same thing every time. I contacted EA support twice already, and absolutely nothing has been done to fix this. I just want to pay for the subscription and play, but EA’s system won’t even let me give them money. Has anyone else run into this? Is there any actual fix, or am I stuck waiting forever while support does nothing?
Can´t download games with EA play even though I have Xbox game pass
I currently have an xbox game pass pc subscription, where I should be able to get EA play, but when I try to download games it takes me to the EA app, but it only appears the options to buy the game or subscribe to EA play, even though I have the game pass and my Xbox account is properly linked to my EA account. My EA id is JMNRACER and I have already tried to unlink and then link the accounts again as well as signing out and then back in on both EA and Xbox.
FIXED EC:10607 & Error: 6 (unable to load cloud save or create a new save)
After troubleshooting for 3-4 hours while trying to play NFS Unbound after playing perfectly fine 4 months prior. I identified the root cause. In an effort to keep this Post straight to the point, I will go into more detail after explaining the solution. Solution: 1) Open File Explorer, right-click on your document folder 2) Click the "Location" tab 3) Verify the directory shown is accessible 4) Navigate to the folder, Right-click and make sure it is NOT Read-only or requires special permissions to write into. Ensure Admins have the ability to write/read the folder as well. 5) [If Installed] Open OneDrive, Go to Settings 6) and toggle off the backup for the documents folder. 7) Even if your One Drive was backing up a "document" folder in a non-C-Drive whenever it's set. It actually changes Windows 11's default location for "user\username\Documents" 8) Once the above steps are complete. EA Play should be able to write Saved Data again. Addressing the root issue behind EC: 10607 & EC: 6 Please reply with any questions, concerns, or suggestions.👍 And yes! Your Cloud Saves will be retrieved from EA and placed on your PC, provided you did not override them by signing in on another PC that did not have write issues. 🙌 [Details for those who care] The REAL problem & cause of both EC: 10607 & 6 (while in game) When you try to start a game and see --> EC: 10607 "Cloud save may be corrupted...please create a new save" - This could be the case, but it REALLY means "We attempted to download your cloud save and paste it in %USERPROFILE%\Documents\[Game name] folder AND then we read that location to confirm that the save data was INTACT, but discovered that it was NOT, so we are showing you this error as we believe OUR copy of YOUR cloud save must be corrupted." - Aka, your folder is either deleted, or permissions are not allowing the EA Play app to write to the directory. - This is commonly an issue after people upgrade to Windows 11, their pc or install new cloud management software. Why? Well, because typically people get new Storage devices, sometimes removing the original one, installing - Windows 11 could also rename the drive Letters, leading to a "misplacement" of the saves, or Cloud Storage management software like Google Drive or OneDrive could be manipulating your computer registry to point to an old location. My Personal Experience --> In my case, my original HDD failed, so I upgraded to Windows 11 & installed OneDrive. All over the course of 5 months. When the game landed on a Steam sale, I thought it was a great opportunity to secure a copy and play with friends. - But every time Steam would launch the EA APP, the EA App would forcefully try to read or write to my documents folder, crashing the game even after selecting the "create new Save" option. - EA Play UNLIKE Steam, ONLY saves to that variable Address, it does not care where the document folder is located, but is HARD-coded to save to what your OS considers to be the "document" folder, even if it's non-existent. In Conclusion EA did a poor job of providing clear error feedback to the user and completely misled them due to inadequate error checking & handling. Which led to so much confusion in the beginning. Not receiving access to a folder or seeing that the directory has ZERO files after "attempting a write" is very different from a file being written successfully to the local drive and then being corrupted...
Unable to download some games on linked Teen Play Pro account
Recently purchased a Play Pro subsciption for son so we could play together. He is unable to download/add to library some games with message "This game is unavailable - You're not eligible this play this game." Affected games - BF6, F1 25, Skate (which is free) Other games are downloading and playable without issue. FC 26 works fine. Other Battlefield, F1 and Star Wars titles work fine. So it's not some Australian age requirement setting (He's 17yrs old). His account is linked through Family Managment to my account. Even gave his account unlimited spend and he still can't download. It's not his PC because I can log into the EA App as myself and download the games without issue. He managed to get BF6 Redsec (F2P) working via his Epic account but can't access the full game or download on EA App even though he has a Play Pro account. Please assist (Was on online chat for an hour and they were as useful as a waterproof teabag...🙈🙉🙊)
EA Play Pro Subscription accepted debit cards, but not full game purchases.
Hello, I used my debit card to purchase the EA Play Pro Subscription, and it worked perfectly. However, when I tried to use the debit card to purchase the individual game, it declined. I'm perplexed as to how this could happen when the payment site is the same for purchasing the EA Play Pro Subscription and any individual game. I mean, if the card isn't eligible for the EA Play site, it shouldn't work on the EA Play Pro subscription either, but it did. Please assist me in resolving the issue as soon as possible, as I would like to purchase a game during the Black Friday sale. Thank you
