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dwotbpj3g910's avatar
dwotbpj3g910
2 years ago

EA Play charged me for yearly subscription despite monthly order

Please help, I ordered monthly PS5 EA Play subscription and it was charging me accordingly for couple of months and then suddenly EA charged me yearly subscription without me doing any change to my o...
console
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @dwotbpj3g910 

Your purchase transaction on the PS5 goes to the Sony store. Please contact their support, so they can check your account and see what happened. 

dwotbpj3g910's avatar
dwotbpj3g910
2 years ago

Hi.

Unfortunately the answer is unacceptable as looking at Sony subscription it has no changes, and no purchase change. Even the purchase dates do not match (please see attached files).

Please check what is going on and why is EA charging me differently than my Sony subscription. Thank you

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