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ghitsum's avatar
ghitsum
2 years ago
Solved

ea play double charged

I got charged from steam for play and you guys charged me for ea play.
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @ghitsum 

    Have you got two separate memberships for both Steam and the EA app? If you do, live support will need to look over your billing details and see why you were double-charged. If you have two memberships, they can help get one of those cancelled as we as looking into a refund for that extra charge.

    Please reach out to live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there @ghitsum 

Have you got two separate memberships for both Steam and the EA app? If you do, live support will need to look over your billing details and see why you were double-charged. If you have two memberships, they can help get one of those cancelled as we as looking into a refund for that extra charge.

Please reach out to live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

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