I purchased EA Play through Steam. I cannot get EA account system to realise that I do have EA Play. My account consistently shows that I don't have EA Play. My Steam and EA accounts are correctly linked. What should I do?
Community ManagerHello @EA_Leeuw
I purchased EA Play subscription through Steam. Although both my EA Account and Steam account are linked, the EA systems does not recognise that I indeed have an EA Play subscription. There is a screenshot from my EA Account page below. It does not apply EA Play discounts on both Origin and the new EA App and shows "Join EA Play" buttons on menus. I don't have any problem claiming a game through Steam via EA Play. My problem is simply the EA Play subscription from Steam does not show in my EA account, EA Play subscription is not synced.
Community ManagerProblem ishat this is horrible oversight on steam side of things. I can´t play my claimed Jedi fallen order due to this lack os sync. Thanks to ea app being backed in to game´s launch process, it simply won´t launch, because lack of sync menas your purchase is not recongized and so a lot of games within steam library of EA play are unplayeble.
When trying to launch it displays error in attached screen shot. From reading forums there is a way to ovecome this, but it involves jumping trough many hoops to achive it. If steam was willing to refund my purchase, I woudn´t even be here. From my understanding, there infralink of sorts between the 2 iterations of membersip connceted to linking EA and steam accounts, that makes these games work, but linking is hardly perfect and should be inmproved in oredr to eliminate this problem.
Exactly, the whole question absolutelly correct
Error is still there
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