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TobyBaroo's avatar
5 years ago

EA Play Hub App on Xbox One not loading

Hi 

The EA Play Hub will not load correctly for me on Xbox One. I've tried the unlinking of accounts described in other threads but to no avail.

Sometimes you get 2 options of "Games" and "My Account" at the top of the screen and sometimes you just get a blank screen completely. 

3 Replies

  • Okay so I've found a solution from searching other threads with the same problem.

    Go to Settings>Network>Network Settings>Advanced Settings>DNS Settings>Manual and then in Primary input 1-1-1-1 and in Secondary 8-8-8-8 

    This worked for me, so hope it does for you too!

  • If you guys are still having issues with this, try turning off, or white listing anything that is blocked from your console. I use PfBlocker and DNSBL after checking in DNSBL I noticed it blocked a few items and after going through and white listing them and restarting EA Play it worked. I sure not all of you use PfSense but I suspect a blocking within a firewall is 90% of the culprit.

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