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ruskidimitri's avatar
ruskidimitri
1 year ago
Solved

EA Play membership renewal problems

Hi guys I have a problem about EA play. I pay EA PLAY fee but EA wont renew my membership. Do you have an idea? CM Edit; Updated title for clarity
pc
  • EA_cuervo's avatar
    EA_cuervo
    1 year ago

    Hi @ruskidimitri,

    If you have been charged for EA Play subscription and don't see the subscription active on your account, please try clearing the EA apps cache (if you're on PC):

    1. Go to the EA app’s menu.
      • On Windows, select the three dashes in the far-left corner of the EA app.
      • On macOS, click Help at the top of the screen, then choose App Recovery.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.

    In case you have any other billing queries, please contact EA Help Support as they should be able to assist you with that. 

    Thanks, 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 year ago

Hi @ruskidimitri,

If you have been charged for EA Play subscription and don't see the subscription active on your account, please try clearing the EA apps cache (if you're on PC):

  1. Go to the EA app’s menu.
    • On Windows, select the three dashes in the far-left corner of the EA app.
    • On macOS, click Help at the top of the screen, then choose App Recovery.
  2. Scroll to Help.
  3. Click App recovery.
  4. Select Clear cache.

In case you have any other billing queries, please contact EA Help Support as they should be able to assist you with that. 

Thanks, 

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