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joeypedro's avatar
joeypedro
2 years ago
Solved

EA Play Not Working on Mac - How Do I Get a Refund?

Just about 30 minutes ago, I purchased EA Play intending to use it on my Mac. However, I learned after purchasing, because there are no clear indicators, that EA Play is not supported on Mac. I try to go through EA's "Contact Us" portal, but every time I try to start a chat, I just get taken to help articles.

I really just need to figure out how to get a refund as I paid for the yearly subscription and have absolutely no way to use it. Anyone who can help would be greatly appreciated!

Joe

pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hello @joeypedro 

    In order to get this membership cancelled and get a refund submitted, you'll need to speak with live support as we aren't able to access your billing details here on the forums.

    To speak with live support, please submit a request on the site here. You can select EA Play as the product, then I want a refund. From there, you'll see the available contact options for live support. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @joeypedro 

    In order to get this membership cancelled and get a refund submitted, you'll need to speak with live support as we aren't able to access your billing details here on the forums.

    To speak with live support, please submit a request on the site here. You can select EA Play as the product, then I want a refund. From there, you'll see the available contact options for live support. 

  • joeypedro's avatar
    joeypedro
    2 years ago

    Thank you for your response. That is the problem though. When I follow the steps you provide to contact support, as soon as I hit the “SEND” button to start the chat, it just takes me back to the help topics.

    It’s literally an endless cycle of selecting EA Play, selecting “I want a refund,” clicking “Chat with us,” entering a subject for the chat, hitting “SEND,” then getting taken back to the same page where I need to select EA Play again.

    I have tried this both on my mobile device and on my Mac browser.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @joeypedro  Try a different browser.  If that doesn't help, use a private browser window, don't sign in, and select the can't login option, which should offer you a live chat.

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