EA Play Pro purchased on the wrong EA Account
Last month, I purchased an EA Play Pro subscription on the wrong account. I opened several support tickets to request a refund so I could subscribe using the correct account, but support told me they couldn't help because the subscription supposedly didn't exist—even though I provided the bank receipt, email confirmations, and other proof.
Today—a month later—the subscription renewed without my authorization. I have no way to manage the subscription because it doesn't appear in my order history or under active subscriptions.
I asked for advanced support regarding this issue, but every chat session is simply closed with a "have a nice day" message.
I don't understand how this can be legal; it's impossible to contact anyone and the money is still being taken.
Please let me know how to proceed, as this is unlawful.
A company that makes billions of dollars a year with this kind of consumer support and tools is laughable.
Hey ugr3,
If you don't have access to the EA Account that's charging you for EA Play Pro, please report the unauthorized purchase to Customer Support following this guide.
Our Advisors will do their best to continue helping you.
The EA staff here on EA Forums doesn't have visibility into your account to help you otherwise.
Thank you for your patience with this.
