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ytyrttyyyuii's avatar
ytyrttyyyuii
3 years ago
Solved

ea play pro subscription

My ea play pro membership expired yesterday. However, it still seems to continue.When will my ea play pro subscription expire?

Please help me.

I dont know english very well

pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi @ytyrttyyyuii 

    Once you cancel your membership, you will keep your membership benefits until the end of your membership period. You can review your EA Play membership details here to see when exactly your membership will expire, and to be sure you've fully cancelled your membership. 

    If you're having any issues getting this membership cancelled, you can reach out to live support here so they can review your membership details with you further and help you cancel.

8 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @ytyrttyyyuii 

    Once you cancel your membership, you will keep your membership benefits until the end of your membership period. You can review your EA Play membership details here to see when exactly your membership will expire, and to be sure you've fully cancelled your membership. 

    If you're having any issues getting this membership cancelled, you can reach out to live support here so they can review your membership details with you further and help you cancel.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ytyrttyyyuii 

    We're not able to look into your membership details here on the forums since we can't access your specific account details, so you'll want to contact live support from the link provided above so they can look into this with you a bit further and be sure your membership is fully cancelled. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ytyrttyyyuii 

    Under the Game Support section, select EA Play as the product, then select I want to cancel my EA Play membership. From there, you'll be taken to the current available contact options. 

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