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myfloir's avatar
2 years ago
Solved

EA Play purchased via Xbox does not appear in the library

EA Play purchased via Xbox  does not appear in the library on Xbox or EA App

3 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @myfloir If you have purchased the correct subscription that includes EA Play with Xbox Game Pass, try the following

    • Close the EA app.
    • navigate to the Xbox app
    • Go to settings (click your name top left corner)
    • Select "extensions"
    • Disable the extension for the EA App 
    • Locate the game you want to download on the Xbox app
    • You'll notice that the install selection has now gone away and replaced by an option asking you to "enable extension" 
    • Enable the EA app extension
    • Xbox app should then launch the EA app automatically
    • Once you see the EA app open, you should now be allowed to select an SSD/HDD to install the game

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