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Scavenger0310's avatar
Scavenger0310
5 years ago
Solved

EA Play Refund as I would like to pay only once allowed to create an account...

Good day I purchased an EA Play subscription for my younger brother to join me in playing a few games as well as titles he really enjoys and likes, however there is no end to the "We're sorry, but w...
pc
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @Scavenger0310 I tested there and was able to create an Origin account without any issues. Did you try creating the Origin Account on origin.com and then link it?

    For issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

Scavenger0310's avatar
Scavenger0310
5 years ago

Good day

@CarbonCarl , I thank you for your reply as well as the information and links supplied.

It is in fact possible without an EA account if the subsceiption is activated via Steam.

The transaction completes via Steam and only then are you able to select a game for download.

Once downloaded, you are prompted to log in or create an Origin account, which the latter does not work, even when trying multiple email addresses from different domains.

I will follow the links you have provided with regards to a refund, however having a solution for this from a multi-million dollar institution would have been, well, standard, however that does not seem to be the case.

I thank you once more @CarbonCarl .

Regards

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Scavenger0310 I tested there and was able to create an Origin account without any issues. Did you try creating the Origin Account on origin.com and then link it?

For issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

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