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ogvnc's avatar
ogvnc
3 years ago
Solved

EA Play Refund Request

I purchased EA Play Pro to play Dead Space, but I encountered two game crashes that prevented me from playing. As a result, I decided to cancel my membership, but I'm also requesting a refund. Unfort...
pc
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @ogvnc 

    To inquire about a refund, you'll need to get in touch with an advisor. To do that, please open a case here. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@ogvnc 

I can see you have a case open already. Please wait for an advisor to respond. Unfortunately, we do not have support in Turkish.

ogvnc's avatar
ogvnc
3 years ago

Yup nice to get in touch with an so called advisor...  and this is the message I got:



Hi UNKNOWN,

We’re sorry to keep you waiting. We know it’s frustrating when you have a problem and need help.

We'll email you and update your My Cases page as soon as we have new info.

Thanks for sticking with us,

EA Help


I really dont know what to say. You are the only person I can contact with and you cant solve my problem or help me in a way. 

The worst decision of my life was getting involved with EA. 

There is no customer service, no communication, no solution, no language support – in a word, it's a disaster.

  • aweavtx's avatar
    aweavtx
    11 months ago

    Did you ever find an email or phone number?

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