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pzvpo1's avatar
2 years ago
Solved

Ea subscription playstation 5 "Unknown Error" cannot subscirbe

Every time I  try and subscribe to ea play through my PlayStation 5 and it keeps saying "unknown error, try again in a few moments" I contacted PlayStation they just said to contact ea, and I don't even know how to contact ea besides by doing this through the community.

  • Hi there, 

    You can click on this link to contact EA Help Support

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, 

    You can click on this link to contact EA Help Support

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

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