The $149.99 CAD was the AFTER taxes amount and coupon code amount. $149.99 was the total amount I consented to pay at checkout. I had a pending charge both account AND paypal for this amount but then the charge "failed" and a higher amount was charged. I have screenshots of these. You can't just decide to charge an extra amount after I've already hit checkout. It seems like there was a technical issue that charged me taxes twice.
I will DM you my information, but who else could this be escalated to? We're the EA advisors lying and saying there was no one they could escalate to fix it? I was told there was no one who could escalate this to as the support tools wouldn't allow for a refund as I'm now out of the window of time they will allow for a refund, there only recommendation was to post on the forums to try and raise attention to the issue.
This whole mess has soured my experience with EA play pro. I don't even want the subscription anymore. I also would not recommend it for anyone, this experience has been awful. As well there is such a limited amount of games as well that it's not even worth it. Buying the games or doing the x-box gamepads subscription would be a better choice. DO NOT GET THE EA PLAY PRO SUBSCRIPTION, especially not the annual pass.
Community ManagerThanks for the additional context.
To move this forward, the primary requirement now is verification. At this point, no screenshots or transaction details have been shared that show $149.99 CAD as the final amount charged at checkout or indicate a duplicate tax or billing error. Without that information, it’s not possible to confirm what went wrong during the payment process.
What is clear is that your EA Play Pro membership is no longer active, which isn’t the intended outcome when an annual subscription has been successfully purchased. That’s the part that needs review.
Frontline EA advisors are limited by automated subscription and refund tools, which is why they were unable to resolve this issue directly. That doesn’t mean the issue can’t be reviewed -- it just requires the relevant billing details so the right team can investigate what happened and determine the available options.
If you’re willing, please DM the requested details (EA ID, platform, transaction date/time, any case numbers, screenshots). Once those are available, this can be reviewed further.
