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IMM0RTAL_KILLER's avatar
IMM0RTAL_KILLER
4 years ago
Solved

f1 2021 pc game pass

Hello Today i heard that f1 2021 is available on XBOX game pass ultimate through ea play but i went on the xbox app on my pc in game pass section of games and i didnt found it and the other 2 game...
pc
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey @IMM0RTAL_KILLER it may be worth speaking with Xbox support to see what they can recommend, there may be an issue with games displaying for you or a regional issue that is causing F1 21 to not be available to you.

    When I check the site it is showing as part of Game Pass for me: https://www.xbox.com/en-US/games/f1-2021


    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @IMM0RTAL_KILLER whereabouts are you located, F1 21 has been part of EA Play and Game Pass for some time now.


Darko 

  • IMM0RTAL_KILLER's avatar
    IMM0RTAL_KILLER
    4 years ago

    Hi

    I'm located in portugal.

    I though i will add some screenshots of what i see

    The only thing that is displayed is f1 2019 and that is also not available.

    Thank you 

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey @IMM0RTAL_KILLER it may be worth speaking with Xbox support to see what they can recommend, there may be an issue with games displaying for you or a regional issue that is causing F1 21 to not be available to you.

      When I check the site it is showing as part of Game Pass for me: https://www.xbox.com/en-US/games/f1-2021


      Darko

      • KatsuhikoX's avatar
        KatsuhikoX
        4 years ago

        I have the same problem and already spoke with the support team 

        Guess what they showed me the middle finger?

        Both EA Play and Codemasters took the money from me and now they just blame each other without offering any solution

        This is the reply from the official EA Play support team:

        Shantanu: Thank you for the patience Victor as I have checked in your account everything is perfectly fine and as I also tried to fetch the information for this concern so we are also not have that information so in this case I would suggest you to reach back to codemaster support I hope from there you will get all the information for your concern.

        And this is the reply from Codemasters:

        Thank you for submitting your recent request to Codemasters Customer Services in reference to F1 2021.
        Please contact EA again and be sure to tell them that your issue is with EA Play. We can only help with F1 2021 if you already have the game and are unable to run it - we cannot give you access to the game.

        Kind regards,
        Rob
        Codemasters Customer Services

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