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VodarX's avatar
VodarX
4 years ago

how to unlink xbox account from deleted EA account

I just finished chatting with EA support. And my gamertag is connected to a "deleted EA account" the REP asked me to recover my deleted EA account to unlink my gamertag, how can there still be accoun...
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Vanlife4me's avatar
Vanlife4me
4 years ago

@EA_Darko @VodarX @dcourtwreck 

hey,

There is a solution to this, I had the same problem. Fully explained in this thread verified by EA AHQ staff, online support is useless and cant help. 

https://answers.ea.com/t5/EA-General-Questions/Unlinking-Dormant-deleted-Account-from-Xbox-without-old-email/td-p/11619642/highlight/false

Basically you need to contact EA's Data Protection Officer (Links and explanation in thread linked above). From there they will verify you via Xbox live by sending you a message from their test machine with a verification code, you email it back and they then reset the account unlinking it from your Xbox account, allowing you free to add a new one.

Took me 2 days to get an email response then it was sorted within a couple of hours.

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